01
Who actually answers the phone
Agents answer their own cell, every time, because any unknown number might be a buyer. That makes agents easy to reach and team leads nearly as easy. Managing brokers and broker owners usually sit behind an office admin or an executive assistant.
Property management firms are different again: a front office line, a leasing team, and a director of operations who makes the call on software. Reps plan the path for each before they dial.
02
What the decision maker's day looks like
Team leads split the day between their own deals, coaching agents, and recruiting. Brokers spend it on recruiting, retention, compliance, and the sales meeting. Weekends belong to showings and open houses.
That makes weekday mid mornings and early afternoons the best windows. Many brokerages hold a weekly sales meeting early in the week, so reps avoid that morning and use the afternoon after it, when tools and process are top of mind.
03
The objection you will hear
"We already have a tool for that." Brokerages are buried in software, and half of it is not used. The broker is not worried about features. They are worried that agents will not adopt one more thing.
So our reps sell to that worry. They ask what the brokerage is paying for today that agents ignore, and how your offer helps with what brokers care about most: recruiting, retention, and the cost of each closed transaction.
04
Two buyers in one org
Agents are usually independent contractors. Some products are bought by the brokerage for everyone. Others are bought agent by agent, with the broker's blessing. The pitch changes depending on which one you sell.
We sort that out on the fit call, then build two scripts if we need them: one for the broker who approves, and one for the team lead or agent who uses it.